Behind the scenes, this Austin-area custom pool builder's IT environment needed to support the people doing the work, while keeping critical financial and operational systems moving. Rather than building all of that expertise internally, they chose to work with Centre Technologies across two distinct areas of the business. Centre's Secure Managed Services team works alongside its internal IT staff through a co-managed model. At the same time, Centre's Microsoft Dynamics 365 Business Central experts provide dedicated support for their ERP needs as well. The result is a relationship that gives them (like all our customers) access to specialized expertise where they need, without taking technology ownership away from their internal team.
This customer was a little different (but not uncommon) in that they already had an internal IT team when it partnered with Centre. With their team in mind, the goal shifted from replacing their team to meeting them where they were at and helping them build from there. As the business evolved, they needed additional support that would complement the resources they already had.
Centre's Co-Managed approach helped establish clearer roles between the two teams. When additional expertise or escalation support was needed, the internal IT staff had more resources available while continuing to maintain control over key technology decisions.
Its Business Central environment presented a different challenge.
The organization needed a partner that could understand how its ERP system had been customized around the business. That meant learning its existing integrations and workflows before impactful improvements could be made. Instead of approaching Business Central as another piece of IT infrastructure, Centre dedicated specialized ERP resources to understanding the environment and establishing a reliable support structure for the users who depend on it.
The unique aspect is Centre works alongside the company's already existing IT staff.
Instead of every day-to-day issue competing for the same internal resources, their team has access to broader technical expertise that helps keep employees productive.
Centre's Dynamics team provides an extended relationship focused specifically on the company's Microsoft Dynamics 365 Business Central environment. The partnership began by investing time into understanding how the organization specifically uses the platform. Centre learned their existing customizations and integrations along with the workflows that Business Central supports.
Today, Centre provides ongoing consulting and user support. The ERP team also assists with troubleshooting, permissions, integrations, system enhancements, and process improvements.
That work has expanded into making Business Central more effective for the business. Recent projects include:
Rather than simply maintain the ERP system, Centre works with them to find ways Business Central can better support the people and processes that depend on it.
The impact of the relationship goes beyond resolving IT tickets or answering Business Central questions.
What makes this partnership different isn't the number of services this custom pool builder uses. It's the ability to bring the right expertise into different parts of the business.
The company doesn't have to choose between maintaining internal control and getting outside expertise. It retains ownership of its technology strategy while bringing in specialized resources where they add the most value.
Growth can put pressure on both the technology employees use every day and the business systems running behind the scenes. For this custom pool builder, Centre supports both without treating them as the same problem.
What started as technology support has grown into a broader strategic relationship focused on helping the company get more value from its existing investments while preparing its technology for whatever comes next.
Sound like something you'd like to have, too? Give one of our experts a call and we'll walk you through the same process, unique to your business needs.