Meet Kim Ball: Field Services Manager @ Centre
At Centre, we’re proud to highlight the people who keep our customers running efficiently every day. Kim plays a key role in client success, bringing a thoughtful, well‑planned approach to onsite support, user onboarding, and ongoing operational needs (she's also super fun to talk to! #IYKYK). Her focus on clarity, customization, and collaboration reflects the local care and #ONETEAM culture that set Centre apart.
Like our last @ Centre feature (yes—another Kim!), her approach is rooted in turning strong relationships into meaningful results. She believes that keeping clients operational and confident starts with listening, planning, and delivering customized solutions that fit their reality. By combining Centre’s local touch with access to top‑tier resources, Kim helps clients move forward efficiently, even as needs evolve. She thrives in a collaborative environment where knowledge is shared, challenges are tackled together, and no one works in isolation. Her dedication to teamwork and continuous learning perfectly reflects Centre’s #ONETEAM culture. But there’s more to Kim than her day‑to‑day impact. Read on to learn what inspires her, inside and outside of work.
When you were little, what did you want to be when you grew up?
A veterinarian. I've always loved animals and wanted to provide some sort of impact on the world's view of them.
How would you describe your role’s impact on Centre customers?
Ensuring that all clients have timely and well planned onsite visits is vital to keeping our clients up and running. Assessing the need and creating a strong plan of when and how to approach the task is important to give each and every client the action required to keep them functioning efficiently. I also provide up to date and customized user onboarding & offboarding forms to streamline the process to both grow and secure clients' employee base and ensure a seamless user experience day 1.
"Kim is full of passion for our customers and has that 'Doing it Right' mentality in her DNA. She is great at not only finding problems to solve but also bringing solutions to the table."
Craig Harmsen
Manager of Shared Services at Centre Technologies
If you go anywhere in the world, where would you go and why?
The Galapagos - because the natural world there is so unique and diverse. Iguanas that dive deep in the ocean to eat algae. Darwin's Finches that have varied beak sizes to highlight their evolutionary needs. Galapagos Penguins that are the only penguin found north of the equator. And Flightless Cormorant Birds which are the only flightless waterbird of their species and endemic to the Galapagos
(Isn't that like the coolest, most poetic answer ever?)
In your own words, how would you describe Centre’s differentiators?
Local touch is a core to our work at Centre. Knowing our clients, contacts, and environments allows everyone to use the knowledge and relationships grown to provide customized support to each need that arises.
Combined with Centre's enterprise-level service, this also places the best and most qualified resources in front of an issue or need to create a resolution as quickly as possible.
If you could have dinner with anyone alive or dead, who would you choose and why?
Neil deGrasse Tyson has such a fascinating knowledge set and unique views of the world. I feel like it would be like a conversation with an educated and realistic AI to sit down and talk about the stars and universe with him.
How would you describe the #ONETEAM culture at Centre?
You're never alone at Centre. We learn together and win together - there are no barriers when it comes to reaching the goal.
Kim, you represent the best of what it means to pair thoughtful planning with a genuine commitment to helping others succeed. Your ability to keep clients running efficiently through clear strategy, customized support, and seamless onboarding creates lasting trust and measurable impact. Guided by Centre’s local‑first approach and your belief that no one works alone, you embody the #ONETEAM culture by learning together, solving challenges collaboratively, and ensuring customers (and fellow employees) feel supported every step of the way. We’re fortunate to have team members like you who bring care, clarity, and confidence to everything they do.
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