Originally published on January 14, 2019
What’s the key to IT companies' ability to deliver friendly, honest and caring IT support? It comes down to some key qualities and standards for how customer service is delivered, how they engage with vendors and partners, and who Managed Services Providers recruit and employ IT staff. Here are the key qualities that Centre Technologies has to provide the best IT support and customer service for small businesses in Texas.
We do not accept mediocrity. Our standards are set high and we hold each other accountable to achieve them. We want to ensure that each interaction – whether it’s with our clients, vendors or each other — is the best it can be and continuously strive to improve beyond that. First and foremost, we are people helping people in any capacity needed for each situation.
Our team members are eager to help others and are willing to go above and beyond their primary responsibilities to serve our clients and our company. No single person at Centre Technologies knows everything — but we can engage each other respectfully and collaborate to solve any issue that comes our way. By working together, there’s nothing that we can’t do!
We interact with our clients, vendors, and team with the utmost integrity and conduct ourselves as professionals. Centre Technologies and our partners are committed to delivering friendly and memorable IT support to clients while still remaining totally professional in appearance, communication and demeanor. Mission accomplished!
We never stop learning. We love solving challenging problems and sharing our knowledge. When we hire, we are not only looking for people who have impressive skills in their field already — whether their role is technical, administrative or sales — but people who want to learn and continually improve themselves. Technology is ever-changing and advancing, so we must be as well!
We attract people with positive attitudes that exhibit both humility and confidence. Our staff is able to turn constructive criticism into growth and possesses enough faith in themselves and their abilities to take charge of any situation at hand. Being "humbly confident" may be an oxymoron, but there is a time and place for both.
Unsatisfied with the customer service from your current IT services company? We can help! Contact Centre Technologies to gain access to secure by design IT Support and Managed Services that's delivered with Texas hospiltality.
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