Maximizing Business Efficiency with Consultive IT Support

Published on December 7, 2020

Centre became an all-in-one IT partner, providing effective managed services and IT solutions that supported business continuity.

CHALLENGE

High-Level IT Expertise

After originally partnering with another IT company, the customer identified their need for a company that provided services for proactive consulting versus the common break-fix support. They turned to Centre for providing day-to- day technical support as well as proactive consulting on cloud technology and cybersecurity solutions that could maximize business efficiency, security, and scalability.

SOLUTION AND RESULTS

IT Support, Security, and More

Centre onboarded the customer to managed services and immediately benefitted from Centre AssistTM technical consultant’s ability to provide 24x7 customer resolution and support. Security awareness training and threat remediation solutions were quickly enacted to resolve an increase in attempted phishing attacks. Through ongoing consultations, disaster recovery and cloud solutions quickly followed.

25% decrease on competing average resolution time, PLUS 12% decrease on competing average response time

LOOKING TO THE FUTURE

A Meaningful Relationship

The customer attributes the success with Centre through their ability to deliver enterprise-grade technology with a small company feel. Industry expertise among Centre consultants provided value when it came time to understanding the need for scalability and security. Centre continues to be a valued resource as the business evolves providing ongoing support, security, disaster recovery and cloud services.

About this Oil and Gas Customer
This private oil and gas exploration and production company develops and sells energy resource assets with a high return on investment.

About the Author

Secure Managed Services

Organizations trust Centre to deploy, manage, and secure IT solutions that ensure day-to-day business continuity and increase operational efficiency. Centre’s Managed Services provide 24x7 secure by default IT support and proactive consulting that keep businesses moving. Centre Assist™ technical consultants work alongside customers to deliver innovation and business optimization by being an extension of their team. Learn more about Secure Managed Services »

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