Meet Scott Lowry: Service Delivery Manager @ Centre
Your eyes aren't tricking you, yes, you're looking at Scott Lowry, our newest Service Delivery Manager. He comes to us from our recent acquisition of NetLink Solutions in our Oklahoma office. But clearly, he is so much more than that. His goal is to provide quality services, solutions, and the parts needed to make a customer successful. And for that, we think he's pretty cool. Of course, being Santa Claus doesn't hurt either. An Army veteran and devoted IT professional, we're excited for you to meet Scott!
Like our last @ Centre feature, Scott is passionate about the success of our customers. He pursues excellence and it quite literally one of the most helpful, kind, and huge hearted individuals you'll ever meet. In the holiday season, he volunteers hours as Santa Claus to children of all ages including Senior Citizen Centers and State Deaf Schools where he also sits on the board. We're honored by his #ONETEAM spirit and the joy he brings in every situation, whether it be a call with a customer of chat with a coworker. Scott Lowry is one of a kind and we're proud to have him as a part of our team. Learn more about him below!
You get to choose one superpower, which one are you choosing and why?
Flight. I wouldn't even need a cape. Just to be able to fly anywhere I want at anytime would be awesome.
How would you describe your role’s impact on Centre customers?
I feel my role is crucial for the success of our clients. My day to day is to ensure clients are receiving service in a timely and efficient manner. I also manage our Service Delivery team and do my best to ensure they have everything they need to be successful.
I do my job because I love the industry. I’m a nerd. I love tech. I love working with others in tech since we share a lot of common interests. Mostly I love the interaction with users. Some days I may scold them for doing something, other days I may commend them for figuring something out. Above all I love the kindness and thankfulness I receive when I help someone else. Users are mostly great at saying thank you. Nothing beats that feeling.
Above all I love the kindness and thankfulness I receive when I help someone else. Users are mostly great at saying thank you. Nothing beats that feeling.
Service Delivery Manager at Centre Technologies
When you were little, what did you want to be when you grew up?
I wanted to be a police officer or in the Army. I had a brief stint as a correctional officer for a maximum security prison. I served in the US Army for 18 years. I guess you could say I somewhat met both goals.
I wanted excitement and adventure. I grew up small town and didn’t have anywhere to go or anything to become there. The military for 18 years made me a world traveler and opened so many doors. I would say I participated in the Army and as a correctional officer to take a break from IT, but at the same time I was working my way up to IT. IT work ended up being the winner. Stability, pay, advancement. Always having to know new technology and the challenges is what’s kept me here. It is also the feeling of success when a client thanks you or brags on you.
If you were stranded on a deserted island alone, what three items would you need?
Definitely some shade. It gets hot. A radio with solar batteries. Books. Must have books when stranded anywhere right? I'd probably bring Stephen King and Dean Koontz. I have read so many of their books multiple times. Call me weird but being in those worlds while reading is exciting and terrifying at the same time. It’s the imagination books can bring on. Nothing else like it.
If you could go anywhere in the world, where would you go and why?
Scotland. I have ancestral connections and would love to be able to visit some of the areas my family is from.
My "clan" has an interesting story. We were part of the clan McGregor from the highlands close to Edinburgh. At some point we broke off and formed our own clan Laurie. Through the years and man's inevitable ability to mess something up, we eventually landed on Lowry, Lowery, Lowrey ha!
In your own words, how would you describe Centre’s differentiators?
The biggest one for me is attitudes. Everyone at Centre has a customer first attitude. We all strive to do our best and provide the best to our clients. Of course, everyone says they are a customer first company but Centre means it. We have key leadership positions in place to ensure round the clock coverage. Leaderships main goal is to make sure everyone has what they need to take care of the customer.
Do you have a hidden talent? Tell us more!
I don't know if it a talent but during the Christmas season I don the red suit. I am that jolly fellow called Kris Kringle, Santa Claus, St. Nick. I put in over 100 hours during the Christmas season sitting in the big chair. It's a talent near and dear to my heart - hope you are ready for this one. Get tissues handy.
In June of 2021 our son Dallas was riding his bicycle to work with his little brother who was working there as well. This was their first shift together at Starbucks. On the way to work Dallas was struck in a hit and run by a car. He held on for three days but passed away June 13, 2021. To remember him, in September 2021 we started The Dallas Lowry Foundation. Santa is how we perform outreach and fundraising. 100% of what Santa, Mrs Claus, and an elf here and there makes goes directly back to the foundation. I am also a disabled combat veteran who suffers from PTSD so being Santa is therapy for me as well.
How would you describe the #ONETEAM culture at Centre?
There is nothing else like it. The cohesiveness of teams is stellar. Whether a consultant or the CEO, everyone is respected and a part of the team. No one hesitates to help others. The #ONETEAM mentality is taken seriously and is one of the reasons we are the best MSP out there.
Thank you, Scott, for your service to our country, our company, and our community. You serve well, bringing out a sense of passion in us all to the #ONETEAM members we love. We are honored by your presence. Our future is better with you in it!
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