Can Remote Desktop Support Provide Prompt Response Times?

Remote desktop support offers many advantages for businesses, from lowering costs to offering specialized services. Some customers worry, however, that remote support may delay issue resolution. For businesses in certain industries, like the healthcare field, prompt resolution of problems is critical to their ability to meet client needs.

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While it may seem counter-intuitive for remote support to offer response times that equal or exceed the response times of on-site IT departments, the reality is that these remote services can provide the type of immediate response that businesses need. Often, remote services can even prevent issues to begin with, which is the best possible news for healthcare clients and other time-sensitive industries.


Proactive IT Management

Often, remote desktop support can prevent issues from arising, thereby eliminating the need to wait for troubleshooting assistance altogether. Proactive monitoring and management of IT infrastructure is one of the core principles we follow here at Centre Technologies for our customers.

For example, our 24/7 monitoring may detect a weakness in your firewall before a security breach occurs. Careful management of your hardware can lead to the replacement of outdated machines before they break down. Preventing costly problems and even more costly downtime can ensure that your IT infrastructure remains up and running.


Round-the-Clock IT Support

Sometimes, remote support can respond more promptly than can an in-house IT team because the remote team is available 24/7. For example, at Centre Technologies, you can call or submit a support ticket at any time of the day or night.

Thanks to this constant availability, we can begin addressing any problems you encounter right away. You do not have to wait for your in-house team to come in on the next business day. In many cases, you don’t even have to wait for in-person technical support.

Instead, you can enjoy prompt response times that minimize the amount of downtime your business experiences. With remote support, you may be able to lessen the time you must wait for issue resolution, which can lead to greater efficiency throughout your IT infrastructure.


Remote IT Support

One concern that many clients have about the ability of remote solutions to offer prompt response times is how long it would take to send a technician to their location to resolve issues. The time it would take to free up and send a technician is something many businesses cannot afford.

Having an on-site IT team might seem to offer a faster way to access technical assistance when problems arise within the IT infrastructure. However, remote desktop support does not always mean sending a technician from a remote location to resolve issues. Often, remote services can resolve an issue from a distance, without ever needing to dispatch somebody in person. In fact, many of the IT problems that arise with our clients can be resolved without sending a technician to their location.

Centre Technologies can also rapidly dispatch in-person technological support when it is necessary. For example, we can send local technicians in Texas armed with instructions to provide a rapid resolution to an issue that requires in-person support. Remote support does not equate to absent or slow support.


Creative IT Solutions

Prompt resolution of issues depends on more than just alerting a technician to an issue. Often, it requires the creative application of solutions to fix difficult or complex issues. You need support services that think outside the box when necessary in order to mitigate issues that might otherwise create long-term problems within an organization.

An in-house IT team might be able to provide this creative support if you hire the right individuals. However, remote services often have a deep well of talent that they can tap into at a moment’s notice. Having access to that talent and that creative, problem-solving ability can result in faster and more effective solutions to your IT problems.


Specialized IT Services

Similarly, some issues require specialized knowledge to resolve. In particular, security issues often require specific expertise in order to reestablish and maintain an IT infrastructure that is resistant to security breaches and attacks. An in-house IT team might not always possess that expertise.

Remote desktop support, on the other hand, offers clients access to a team of experts who have a wide range of specialized knowledge. These experts can offer the services a client needs to quickly address an issue that might take less experienced technicians more time and effort to fix.

Here at Centre Technologies, we offer specialized support in areas like security, HIPAA compliance, cloud hosting, and more. By accessing these types of services through remote support, businesses set themselves up for quick problem resolution whenever issues do arise.

It will not always be possible to avoid problems with your IT infrastructure. You can, however, minimize these problems and speed up problem resolution with the right remote desktop support. Remote support may not be onsite, but they can still provide prompt response times to any issues that may come up.

These services use proactive monitoring and management to reduce the amount of downtime you experience in the first place. When you do have issues, they can offer you access to round-the-clock availability, remote resolution, creative solutions, and specialized services to minimize downtime.

If you think your business could benefit from remote support, or if you want to find out more, contact Centre Technologies. We offer a range of support packages and services that we can tailor to your business needs. With the right support package and the right partner, you can enjoy a streamlined, efficient IT infrastructure, and responsive support that meets your needs.

Originally published on February 20, 2020

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Organizations trust Centre to deploy, manage, and secure IT solutions that ensure day-to-day business continuity and increase operational efficiency. Centre’s Managed Services provide 24x7 secure by default IT support and proactive consulting that keep businesses moving. Centre Assist™ technical consultants work alongside customers to deliver innovation and business optimization by being an extension of their team. Learn more about Secure Managed Services »

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